FAQ

Frequently Asked Questions (FAQ)

1. What ingredients do you use in your chocolates?

At Chocnook, we pride ourselves on using only the highest-quality ingredients in our chocolates. We source premium cocoa, fresh dairy, and natural flavourings to craft every bonbon and bar. Many of our products also feature locally sourced ingredients like honey, fruit, and nuts.

2. Are your chocolates handmade?

Yes! All of our chocolates are handcrafted in small batches to ensure exceptional quality and flavour. Our chocolatiers carefully create each piece with attention to detail, from ganache fillings to delicate coatings.

3. Do you offer custom orders?

We do! We’d be happy to create custom bonbon boxes or special chocolate bars for events, corporate gifts, or special occasions. Please get in touch with us at [email] or through our contact page, and we’ll work with you to bring your vision to life.

4. Are your chocolates suitable for people with allergies?

Our chocolates are made in a facility that handles nuts, dairy, and other allergens. While we take precautions, we cannot guarantee that our chocolates are completely allergen-free. Please check the ingredient list on each product’s page for full details, and don’t hesitate to contact us if you have specific concerns.

5. How should I store my chocolates?

To keep your chocolates at their best, store them in a cool, dry place away from direct sunlight, heat, and humidity. We recommend eating them within a few weeks for optimal flavour, although many of our products can last longer if stored properly.

6. Do you offer shipping?

Yes, we offer shipping across Canada and the U.S. We use trusted couriers to ensure your order arrives safely. Shipping rates and delivery times are calculated at checkout based on your location.

7. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our courier’s website.

8. Do you offer gift wrapping?

Yes! We offer elegant gift wrapping for most of our products, including custom gift boxes. Just select the gift wrap option at checkout, and we’ll take care of the rest.

9. Can I return or exchange my chocolates?

Due to the perishable nature of our products, we do not accept returns or exchanges. However, if there is an issue with your order, please contact us immediately, and we’ll do our best to resolve it.

10. Where can I buy Chocnook products?

You can purchase our chocolates directly through our website or find us at select local markets and events. Check our Find Us page for more details on where to find Chocnook near you!